Pune 01-May-2025

Job Description

Location: Baner, Pune (Onsite – 5 days/week)
Shift: Night Shift
Salary: 3 – 3.5 LPA
Experience: 0–2 years
Availability: Immediate joiners preferred

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chat inquiries professionally.

• Resolve customer queries efficiently while ensuring accuracy and clarity.

• Maintain detailed and organized records of interactions and transactions.

• Consistently meet or exceed KPIs including quality, customer satisfaction, and productivity.

• Work collaboratively with internal teams for issue resolution and smooth operations.

• Actively participate in team meetings and training sessions.

• Adhere strictly to company policies, processes, and compliance standards.

Skills & Qualifications:

• Excellent verbal and written communication skills.

• Strong analytical and problem-solving ability.

• Capable of multitasking and managing time effectively.

• Computer literacy – including good typing speed and familiarity with MS Office, CRM tools, etc.

• A customer-first mindset and commitment to providing exceptional service.

Perks & Benefits:

• Night shift allowance

• Company-provided pick-up & drop

• Family insurance coverage

• Provident Fund (PF)

• Monthly rewards & recognition programs

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